Shipping policy

At Femina Secrets, we are committed to delivering your order as quickly and safely as possible while maintaining the highest standards of quality and customer satisfaction.

Delivery Time

📍 Cairo & Giza
1–2 Business Days

📍 Alexandria, Delta & Canal Cities
2–3 Business Days

📍 Upper Egypt
3–5 Business Days

📍 Border Governorates
5–7 Business Days

Business Days: Saturday to Thursday (excluding Fridays and official public holidays).

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Important Notes

•⁠  ⁠To ensure faster order processing and reduce undelivered shipments, orders are confirmed only after the shipping fee has been paid in advance.
•⁠  ⁠According to our shipping partner’s policy, orders cannot be opened or inspected before acceptance.
•⁠  ⁠Please ensure that your shipping address and phone number are accurate to avoid any delivery delays.
•⁠  ⁠Our shipping partner may contact you before delivery, so please make sure your phone is available.
•⁠  ⁠If the outer package appears damaged or tampered with, please contact us immediately before accepting the shipment.
•⁠  ⁠Delivery times are estimated and may vary during public holidays, promotional periods, or due to circumstances beyond our control.
•⁠  ⁠If an order is cancelled, refused, or the customer does not respond after the order has been shipped, the shipping fee is non-refundable, as the shipping service has already been provided.

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Shipping Fees

Shipping fees are calculated based on the delivery location and must be paid in advance to confirm and process your order.